What are the payment terms?
Month-to-month service is billed three months in advance. A prepaid twelve-month term waives the first month. Prices are CAD; GST is added.
How soon is service live after I order?
One to two business days after payment, once your hardware is on site.
Where do I ship my hardware? Where is the facility?
In Calgary, Alberta. The facility is SOC 2 certified, so we do not publish the street address or accept unannounced visitors. The delivery address and receiving instructions are included with your order confirmation, and site visits are supervised and arranged through [email protected].
Is the facility SOC 2 certified?
Yes. The facility is certified to SOC 2 (Type II), independently audited against the security and availability trust services criteria. Customers may request a copy of the report under NDA. The published configurations themselves are delivered best-effort and carry no SLA credits.
What does the bandwidth figure mean?
Unmetered plans (the 1U at full 1 Gbps, and dedicated racks at full 10 Gbps) have no cap and no shaping — use the port flat out. Quarter and half cabinets carry a sustained allowance measured at the 95th percentile; the port speed is the interface rate.
Is the $99 plan really unmetered?
Yes. The 1U plan includes an unmetered 1 Gbps port — run it at full line rate around the clock. There is no 95th-percentile cap and no transfer quota.
Can I run BGP?
Yes, at no charge, with your own ASN. IRR route objects and RPKI ROAs must be in place before we accept announcements.
Is there an SLA?
The published configurations are delivered on a best-effort basis and do not carry SLA credits. If you need a contracted service level, write to [email protected] to discuss a custom arrangement.
Do you offer DDoS mitigation?
No. There is no mitigation product on these configurations.
What does remote hands cover?
Fifteen minutes per month are included for tasks such as power cycles, cable moves, and visual checks. Additional time is $50 per fifteen minutes.
Can I get more power?
Each configuration carries the amp allocation listed. If you need a higher feed on a dedicated rack, write to [email protected] and we will quote it.
How many IP addresses are included?
Every configuration includes an IPv4 /30 and an IPv6 /64 at no charge. Need more IPv4? A /29 is $20 per month and a /28 is $40 per month. Customers with their own address space may announce it over BGP.
Can I get a cross-connect to another carrier?
Yes. In-facility cross-connects to Arrow, Cogent, Hurricane Electric, Zayo, Astute, City of Calgary, Telus, and Shaw are $100 per month. Extended cross-connects to Bell and the Seattle Internet Exchange (SIX) are priced on request. A YYCIX port is a $500 one-time charge; YYCIX port allocation fees are between you and the exchange.